A forced smile or would be detrimental to health

A new study shows that, like salesmen, waiters at work are often "forced smile", that smile against their will in many cases made. If the term used to this kind of "fake smile", then harmful to health.

 
University of Frankfurt, Germany Professor Charles Puffer, camouflage cordial and friendly to others can cause people to have depression, increased the pressure, so that the immune system damage. More seriously, if this kind of pressure not released a long time, then, people will suffer from high blood pressure or increased risk of cardiovascular disease. This is after two years of the researchers on the salesperson, flight attendants and other volunteers, including the 4000 analysis of the behavior of the conclusions.

 
The researchers did this test: the number of volunteers placed in a simulated customer call centers and subjected to the "abuse." Let some of whom verbally abused by customers after the permit retorted, while others were asked to exercise restraint must also be respectful to customers. The results show that those who can vent their discontent in a relatively short study period heart beat fast, but then that is returned to normal, and those who have to discerning customers who "greeted" the people, in other phone hang up after a long period of time is still tachycardia. The results showed that: against their will to maintain a friendly attitude will give the self-inflicted psychological pressure. By this test also suggest that although people's emotions can be controlled, but very difficult to restrain a long time. From a health point of view, sometimes vent their discontent appropriate, indeed even more than is always suppressed and made a good smile.

 
Significance of this study are: Service sector employees should be given more respect, no need to "smile service" as a harsh mandatory targets, as long as the parties to work seriously, positive, competent their work on the line. On the other hand, as "God" of customers, the best do not take it "smile" as the sole criterion for good or bad quality of service.